|
Do we install the systems ourselves?
Usually not. Although all of our systems are reconfigured and
tested to work in your environment "out-of-the-box",
our LAT certified technicians will come out to your facility to
install, configure and test on-site whatever systems you purchase.
Training is also provided as part of the install.
Do you need to have access into our Intranet?
That is entirely up to you. Normally, we don't need it or want
it. We work closely with your IT staff to provide needed integration
between your applications and our front-ending.
Can we enable / disable what to allow people
to use?
Absolutely. This control can exist in a variety of modes. For
example, the user's logon information can serve as a "filter"
that allows or disallows him/her access to certain resources.
In addition, you can, using LAT-Central™ - our Enterprise
Management Tool enable / disable capabilities as you like, all
remotely.
Why can't I just put in a PC?
This is a very common question that we are asked all the time.
The best way to answer it is with an analogy. Can a refrigerator
replace a Coke vending machine? Both cool the contents, and both
can store the drinks ...obviously the answer is NO. The same applies
to kiosks. Unlike a standard PC, kiosks are completely secured
and protected to prevent abuse, vandalism, and hardened for repetitive
usage - all designed to prolong its life. Furthermore, specific
technology features are implemented to provide high level of security
and privacy protection.
Instead of biometric devices, can I use
our existing "smart card" technology for access and
user authentication?
Due to our modular architecture, this option can be easily added
as a plug-in. In most cases, this can be accomplished in the field
by your technicians. We currently have units that utilize either
RFID or Electromagnetic (or a hybrid) based security provisions.
In addition, we have a number of units that use HID Smart Cards
as access control.
Is there extensive training required to
use the system?
We provide complete hand-on training as well as on-line tools
to teach your users to use the system. Due to our unique and intuitive
user interface and on-screen visual and/or vocal (multilingual)
guidance, a typical user can begin using our kiosks with virtually
no training at all.
From a technical perspective, especially if there is a need for
custom development, an on-going training program (on-line) can
be delivered.
What kind of support do you provide?
We support everything we sell. Anything that deals with physical
operation of the kiosks, as well as the software that we provide
is supported and warranted. Extensive maintenance plans, including
predictive maintenance and predefined alerts are available to
guarantee high uptime and desired SLA.
 Have
a question, email it to us...
|
|
Do you
have a question?
Simply submit your question to us. We will not only answer you,
but with your permission add it into this growing FAQ listing.
Submit
your question
If I install trial kiosks at one of my locations,
what is required to roll this out to my other plants?
Due to modularity of our design in both hardware and software,
any changes or customizations made are easily transportable. So,
basically, the only delta from rolling out to additional locations
would be the assurance of necessary electrical and network connections.
All else is handled by LAT. (LAT can also assist with secure wireless
network setup, if desired.)
Incidentally, one of the "Best Practices" that we preach
is that you do plan for a phased roll out to assure success.
I don't have much of an IT staff to assist.
What can you do?
To be honest, we don't need IT staff to assist much at all. If
you know and have access to the information that you need to propagate
to your employees, or applications that you wish to enable, we
can "take it from there" and integrate to your existing
systems.
If there are certain applications that you wish that you currently
don't have, we can either recommend / develop / or assist in bringing
those applications in-house and integrating them with our systems.
Does it matter what kiosks (looks) I choose?
Absolutely not. Other than the form (look), the functionality
of all of our kiosks are virtually the same. This was specifically
done to allow complete freedom and flexibility to our customers
when deciding physical requirements for these systems.
I noticed that you have multiple language
options. How does that work?
We support eight (8) languages as standard, and more are added
as required. Language options can be used in a number of ways.
For example, a Spanish speaking employee may select Spanish language
to hear specific instructions that are relevant to him/her in
her native tongue. Other uses/applications are available, especially
if purchased along with our headset/microphone capability.
Have
a question, email it to us... |
